Refund policy

The Solvelle 30-Day Guarantee

Use Solvelle every day for 30 days. If you don't love it, we'll make it right.

How to claim

1. Message us within 30 days of delivery through the Contact page on our website.
2. Include your order number (it's in your confirmation email) and a line about what didn't work for you.
3. We reply within 24–48 hours with next steps.

No need to send it back

You don't need to return an opened tube. Once your claim is approved, we refund the product price to your original payment method.

Damaged, leaking or wrong item

Send us a photo within 7 days of delivery. You choose a free replacement or a full refund, and you don't need to return anything.

Lost or late orders

If your tracking hasn't updated for 10 business days, or your order hasn't arrived 20 business days after it shipped, message us and we'll reship it or refund you.

Good to know

• One guarantee claim per customer.
• Free gifts don't need to be returned and have no cash value.
• Shipping is free on 2 or more tubes. If you paid $4.95 shipping on a single tube, we refund it too when an order arrives damaged, wrong, or doesn't arrive.
• Approved refunds go back to your original payment method within 5 business days. Your bank may take a few extra days to show it.